FAQs

THE RESISTANCE ON MY MACHINE IS STUCK ON A HIGH RESISTANCE LEVEL, WHAT SHOULD I DO?

Check the following:

• Do the level numbers change on the console when you press the level button?
• When you adjust the levels can you hear the brake motor moving?

If either of the above are working, a magnet or internal brake cable may be stuck or broken. Contact Octane Fitness or your local dealer for assistance.

MOVING HANDLEBARS ARE LOOSE

The screws under the handlebar cap may be loose. Remove the handlebar covers and tighten the hex head screws on handlebars.

THE RESISTANCE ON MY STANDING ELLIPTICAL FEELS UNEVEN OR LIKE IT IS SLIPPING

This may be a result of the drive belt tension in your unit being too loose.

Follow the instructions in your assembly instructions to remove the top cover. Once the top cover is off, try the following to fix a loose drive belt:

• Tighten down the belt tensioner bolt on the left hand side of the brake mount.
• Turn the belt one full rotation.
• Place the cover back on top of the machine and try the machine. If it still feels loose, continue making these adjustments until the machine slipping disappears.

MY MACHINE IS UNSTEADY (WOBBLES) WHEN I USE IT

It is likely that the levelers on the machine are not properly set for your floor. Try adjusting the position of the machine on your floor. If that does not help, refer to your assembly instructions for adjusting the levelers of your machine.

WHY IS MY STANDING ELLIPTICAL SQUEAKING?

Something may be loose on your machine. Adjust the following one at a time, testing the machine after each one to see if the squeaking goes away. Make the parts snug, but be careful not to over tighten the plastic components.

• Tighten the screws under both pedals.
• Tighten the front and back of the rails.
• Tighten the shrouds.
• Check the moving handlebar covers to make sure the plastic is not rubbing with the main shroud.
• Tighten the bolt at the pedal to the 3P link (inside the machine).
• Tighten the screws under both pedal plastic.

WHAT IS THE FLYWHEEL WEIGHT ON AN OCTANE FITNESS ELLIPTICAL?

Octane Fitness’ flywheels are sized to minimize startup resistance and maintain smooth movement throughout the elliptical motion. It is not relevant to compare flywheels between manufacturers as the linkage drive systems are totally different.

WHAT IS THE SMARTLIGHT?

SmartLight is a feature found on new (2014) Q37 and Q47 ellipticals. Located at the top of the x and xi consoles, it communicates important information for your workout. The primary function of the SmartLight is to act as an intensity meter, giving you visual affirmation as your resistance level or speed increases or decreases. SmartLight also provides feedback during heart rate controlled programs and provides visual prompts when Workout Boosters are activated.

I LOST MY OWNER’S MANUAL, HOW DO I OBTAIN A NEW ONE?

Manuals can be downloaded from the Manuals and Warranties section of the Support page. Click here to go there now or contact support.

HOW DO I REPLACE OR PURCHASE AN ADDITIONAL CHEST STRAP?

For a replacement strap, please call (800) 726-9662 or email [email protected].

 If you are looking to purchase from somewhere else, please note there are different compatibility requirements for Octane Fitness ellipticals.

xR4ci, xR6e, xR6ce, Q37ci and Q47ci models:  Only non-coded Polar brand chest straps and heart rate monitors can be synced.
Q37xi and Q47xi models:  Any Polar 5KHz, Bluetooth 4.0 or Ant+ (Garmin) chest straps and heart rate monitors can be synced.

WHAT ARE THE PARAMETERS (VALUES) FOR THE BEGINNER PROGRAM?

The Beginner program is a great routine for beginners or people just getting back into their workouts. This program is designed to carry you through 14 workouts, one per day, gradually increasing intensity each day. Each day’s workout includes a preset value for time, resistance level, and a recommended speed (RPM).

The preset values are:

WHAT PARTS CAN I REMOVE TO MAKE IT EASIER TO MOVE MY ELLIPTICAL?

Remove moving handlebars to reduce the width of both seated and standing ellipticals.

Remove the pedals on a standing elliptical to reduce the length.

Remove the top cover and then remove the console mast on a standing elliptical to reduce height.

WHERE DO I FIND THE SERIAL NUMBER ON MY MACHINE?

Each Octane Fitness elliptical has two serial numbers; one on the base and one on the console.

On standing ellipticals (Q35/Q37/Q4/Q47):

• The base serial number is located below the right chrome rail next to where the power supply plugs in to the machine.
• The console serial number on gray Q35, Q37 or Q47 is located on the bottom edge of the upper console (just above the keypad).
• The console serial number on black Q35 or Q45 is located on the underside of the console.

On xR3/xR4 seated ellipticals:

• The base serial number is located on the right side on the metal frame just in front of the flywheel.
• The console serial number is located on the lower edge of the console (visible with the plastic console cover removed).

On xR6 seated ellipticals:

• The base serial number is located on the right side in the seat track (visible with the seat in its lowest position).
• The console serial number is located on the back side of the console (visible with the plastic console cover removed).
• Octane Fitness ellipticals can be registered online by clicking here.